We recommend registering with us to place your orders seamlessly. Once registered, you can easily check your order status, manage your account, and get access to special promotional offers and the latest in-store. You will also have the option to save your address and card details for a speedy checkout.

To register, simply click on 'SIGN IN' and then 'REGISTER NOW' to fill in your details.
You’re also welcome to check out as a guest or log in through Facebook or Google.

Log on to our website and click on ‘My Account’ to change your personal details or shipping address.

It’s easy and breezy, click on the items you’re interested in purchasing, add them to your shopping bag, and proceed to check out. An email and text message will be sent to your registered email address and phone number to verify your purchase from NEZO.

For all sizing queries, please view our size conversion chart available for each of our items on our website. All product sizes are mentioned as per the standard sizing chart used by designers.

If you have detailed questions about the sizing of a particular item, write to us at customercare@nezo.in

We are happy to connect you with our in-house stylist to help you with all your styling related queries and looks. You can make an appointment with us by clicking on this link --------- and we will be in touch with you within 24 hours. You can also WhatsApp us on +91 85910 58568 Monday-Saturday (11am-8pm IST).

Please send us an email regarding the garment that you are keen on purchasing at customercare@nezo.in and we will get back to you within 24 hours.

We strive to display the colors as accurately as possible to the garment. However, there can be slight variations when viewed on an electronic device or on hand-embroidered garments.

An estimated delivery time for each item is mentioned on every product page. Please check the delivery time while you proceed to checkout, as each item varies.
Once the product is dispatched, delivery to metro cities takes 2-3 working days and non-metro cities will take 5-7 working days.

Once your order has been dispatched, you will receive an email containing your air waybill number to track your package. You can follow the progress of your delivery by signing into your account and selecting My Account followed by Order Status.

We do not accept any cancellations for ready to ship items.
For Made-To-Measure orders you have an option to cancel your order only within 24 hours of placing the order.

Orders once placed cannot be amended. For more information on returns and exchange please view our Returns and Exchange section.

You may notify us within 24 hours of the address change by email at customercare@nezo.in. Please note, addresses cannot be changed once the order has been dispatched.

If you have purchased multiple items, there is a fair chance that the items will get dispatched on separate days. View ‘Track my orders ’to know the status of each of your items.

Due to the high value of the goods we retail, we request you to place your signature against your order once the items have been delivered successfully to your address.

We accept Visa, MasterCard, American Express credit and debit cards, UPI payments and Net Banking are other payment options.

Shipping charges will be displayed at the time of checkout.

All your purchases are insured against theft and accidental damage in transit from NEZO to your shipping address. Once your package has been delivered and signed for, at your specified address, it is no longer covered.

At NEZO, we ensure that your order is packed and delivered with the utmost care, however in any circumstances if you receive a product in a damaged condition email us at customercare@nezo.in with the picture of the order received and your order number within 24 hours and we will guide you on the next steps.

We are an authorized online store/distributor for the designers featured on our website, and we sell only authentic designer wear that our merchandisers have hand-picked.

We currently only offer to ship across all cities in India.

We offer custom fitting for selective pieces in terms of fit, color etc. You can click on the link next to the product if you wish to customize it.

If you are not available at the time of delivery, the courier company will re-attempt to deliver your order the next day. A maximum of 3 attempts will be made after which the item will be sent back to NEZO.

Yes, you can call us on +91 85910 62703 from Monday-Saturday (11am-8pm IST) to place an order.

Kindly email us at customercare@nezo.in and we will get back to you within 48 hours. You can also call us on +91 85910 62703 from Monday-Saturday (11am-8pm IST)